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1. POLICY STATEMENT
At [MEDIA ORGINALS LLC), we believe that if a customer wishes to file a complaint or express dissatisfaction, it should be easy for them to do so. II is [MEDIA ORGINALS LLC]'s policy to receive complaints and consider them as an opportunity to learn, adapt, improve and provide better service. In addition, a quick resolution of complaints. in a way that respects and values the person's feedback. can be one of the most important factors in recovering the person’s confidence about a produc0service offered by the company. It can also help prevent further escalation of the complaint. A responsive, efficient, effective and fair complaint management system can assist an organization to achieve this. The purpose of this policy is to ensure that complaints are handled properly and that all customer complaints or comments are taken seriously. This a 9anization expects staff at all levels to be committed to fair, effective and efficient complaint handling.
This policy is intended to ensure that [MEDIA ORGINALS LLC] handle complaints fairly. efficiently and effectively. The company's objective is to ensure that its complaints procedure is properly and effectively implemented, and that complainants feel confident that their complaints and worries are listened to and acted upon promptly and equitably. Our complaint management system aims to: • allow us to respond to questions raised by people who file complaints in a timely and cost-effective manner • increase customer confidence in our administrative process, and • provide information that we can use to improve the quality of our products [if applicable services, personnel and complaint handling. This policy provides guidance to our staff and to individuals who wish to file a complaint about the key principles and concepts of our complaint management system.
This policy applies to all staff receive = 9 OF Managing complaints from customer made to or about us, regarding our products, services, staff and complaint handling.
4. WHAT IS A COMPLAINT?
A complaint is any expression of dissatisfaction about the product/services offered by [MEDIA ORGINALS LLC] or his staff or the action or lack of action taken regarding operations. facilities or services provided by [MEDIA ORGINALS LLC] or by a person or body acting on behalf of MEDIA ORGINALS LLC.
We Acknowledge that all such reported complaints will be reviewed and resolved within seven business days